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Shipping & Return Policy

SHIPPING & RETURN POLICY

CUSTOMER SERVICE: 1-844-872-2782 (1-844-USA-ASTA)

SHIPPING POLICY FOR ASTAVITA.COM:

By ordering through Astavita, Inc. you agree to these terms.

SHIPPING IN USA

Standard Shipping: $0.00 – $50.00 = $5.95

Expedited Shipping: $0.00 – $50.00 = $9.05

Standard Shipping: $50.00 and up = FREE

Expedited Shipping: $50.00 and up = $3.10

Standard USPS shipping typically takes 5 – 10 business days to arrive (this estimated time does not include weekends and national holidays). If your address is outside of the Continental United States, your order may take longer to arrive than the estimated delivery time provided.

Customers are responsible for all costs related to incorrectly submitted shipping information. Astavita, Inc. is not responsible for lost or stolen items.

Please also be aware that delays in shipping due to extreme weather can delay the delivery of your package, and unfortunately, Astavita, Inc. cannot control or prevent this type of delay.

Due to our fulfillment partners warehouse shipping logistics, sometimes orders are shipped in separate packages. If you have any questions or concerns, please reach out to our customer service at: info@astavita.com.

INTERNATIONAL SHIPPING, CUSTOMS, DUTIES, IMPORT TAXES:

By ordering through Astavita, Inc. you agree to these terms.

If you would like a shipment to anywhere in the world other than the United States of America, please contact us directly at: info@astavita.com and provide the products you are interested in as well as the desired shipping location. We will calculate shipping charges and let you know as soon as possible what the options are.

With all international orders, you, the customer are solely responsible for any additional fees. This includes and is not limited to, customs fees, duties, additional taxes including any Value Added Tax (VAT) fees. If the shipment is abandoned or discarded by customs due to unauthorized ingredients or contents, you will not receive a refund or credit of any kind. We highly recommend contacting your country’s customs office regarding the import of the products you wish to order beforehand.

**Certain products may not be available for purchase do to your country’s import regulations.

ABOUT RETURNS & EXCHANGES

Thank you for shopping with Astavita, Inc.. We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase.

Dear Astavita Customers,

Unopened items can be returned for any reason. All you have got to do is send the items back to us within 30 days and we will refund your money. Once we get the package back, we will credit the card you used for the full purchase price of your product minus any shipping fees.

Here are a few special cases…

Due to shelf life restrictions products returned after thirty days will have a 25% restocking fee. If you are returning 12 or more of the same items there will be a 20% restocking fee due to the inventory control and those pesky shelf life limits. If 45 days has passed since your purchase, we are sorry, but we will not be able to return your item. Lastly, when returning a free shipping item, $5.95 will be deducted from your total refund if the new total order value is less and $80.00.

Instructions

  1. Print out the section below and follow the instructions on it.
  2. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)
  3. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items. We are also not responsible for items lost in the mailing process; please utilize a mailing service with a tracking number.
  4. Indicate whether you would like an exchange or a refund.
  5. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.

ASTAVITA RETURN FORM

 

STEP 1: PLEASE FILL OUT THE FORM BELOW

CREDIT CARD TYPE:

NAME:

BILLING ADDRESS ON THE CARD:

CITY:

ZIP/POSTAL CODE:                                               STATE/PROV:

CREDIT CARD #:

CVV:

SIGNATURE:_____________________________________________________________

 

STEP 2: LIST THE RETURNING ITEM INFORMATION

QTY

PRODUCT

ITEM#

UNIT PRICE

 

 

 

 

REASON RETURNED:

TOTAL PAID:

UNIT PRICE:

 

STEP 3: CONFIRM YOUR ORIGINAL PAYMENT FORM INFORMATION

For refunds and or additional balance due

CREDIT CARD TYPE:

NAME:

BILLING ADDRESS ON THE CARD:

CITY:

ZIP/POSTAL CODE:                                               STATE/PROV:

CREDIT CARD #:

CVV:

SIGNATURE:_____________________________________________________________

STEP 4: RETURN YOUR PACKAGE

Enclose this form with your merchandise in a securely sealed package that has all original labels covered and removed. Attach the return label to the outside and return via an insured /traceable method. Please allow 30 days for us to process your request upon receipt.

 

Return label cut along the line

_____________________________________________________________________

ASTAVITA, INC.

ATTN: RETURN PROCESSING

1750 112th Ave. NE D-155Bellevue, WA  98004 USA 

_____________________________________________________________________

 

CARRIER WILL NOT RETURN WITHOUT CORRECT POSTAGE